Okay
  Public Ticket #917180
Logo
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Comments

  •  2
    maxgetwell started the conversation
    October 10, 2016 at 8:23pm

    After I uploaded and saved and published my logo it showed on the Home default page for a while. When I logged back into WP to work on the theme the my logo was gone. I tried to save it again but the default theme logo will not go away. The site is not published and I'm new to WP. Please help. Thanks.....

  •  1,710
    Barry replied
    October 10, 2016 at 9:34pm

    Hi there,

    This should not happenCan you try to follow these steps:

    1. Please navigate to Appearance > Customize > Theme Options > Logo
    2. Add a image to both logo options, but don't save it yet
    3. Click the remove button of both logo options
    4. Now add a logo to only the 1st logo option
    5. Save the settings

    On this way you reset the image controls of the logo. Also please make sure if you're running a caching plugin to purge the cache.

    If these steps does not work please provide me a login to WordPress and I will take a look what is going on. You can use the 'private reply' to provide the login credentials, so no one else will see them.

    If you have any questions, feel free to ask.

    Best regards,
    Barry
    QreativeThemes.com  |  WordPress Themes

  •  2
    maxgetwell replied
    October 10, 2016 at 10:30pm

    Thanks Barry! That solved my problem. I appreciate your prompted response.

  •  1,710
    Barry replied
    October 10, 2016 at 10:34pm

    Great! You're welcome.

    Best regards,
    Barry
    QreativeThemes.com  |  WordPress Themes