IĀ“m developing a site for a customer who uses Win 10 with Microsoft Edge reader. HeĀ“s sayĀ“s that the logo in left corner "jumps down" when visiting page with left sidebar containing widget with menu, like this page:
I've just tested the website on Windows 10 IE Edge any could not found any issues. Even on the pages you've mentioned while scrolling and clicking around nothing happens. See attached screenshot.
I don't know how I could reproduce the issue and see what is causing it. Also because the left sidebar isn't in connection in any way with the logo.
Is it possible to remove her/his browser cache and try again, or maybe provide me with a screenshot of the issue?
The recommend logo size everything below 90px height, the width makes no difference.
Our theme demo has a logo size of 245 x 90px. So for example if you have a regular logo size 245 x 90px the retina logo must be double the size: 490 x 180px
Just to be sure; there isn't any custom CSS added that might adjust the logo?
Sorry for late reply, nothing wrong with the theme, customer had some strange custom screen solution. Sorry causing you trouble, thanks for great support!
Hi!
IĀ“m developing a site for a customer who uses Win 10 with Microsoft Edge reader. HeĀ“s sayĀ“s that the logo in left corner "jumps down" when visiting page with left sidebar containing widget with menu, like this page:
http://demos.qreativethemes.com/thelandscaper/prices-and-delivery/
IĀ“m using Win 7 so I cant check it out myself. Can you please have a look and give advice, thanks.
Best Regards
Hi Tommy
I will install Windows 10 to see what is happening. Will return to you with an answer as soon as possible.
Best regards,
Barry
OFFER FOR ENVATO CUSTOMERS: ONE-YEAR SUPPORT PLAN
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Thanks, that will be fine!
Hi Tommy
I've just tested the website on Windows 10 IE Edge any could not found any issues. Even on the pages you've mentioned while scrolling and clicking around nothing happens. See attached screenshot.
I don't know how I could reproduce the issue and see what is causing it. Also because the left sidebar isn't in connection in any way with the logo.
Is it possible to remove her/his browser cache and try again, or maybe provide me with a screenshot of the issue?
Best regards,
Barry
OFFER FOR ENVATO CUSTOMERS: ONE-YEAR SUPPORT PLAN
QreativeThemes.com | Qreative Header Footer Designer Plugin | Give me a Rating
Thanks Barry,
Great support!
Before going further, can you please give me recommended sizes for logos? Maybe IĀ“ve done something wrong.
So, what is recommended size for "standard" logo and recommended size for Retina logo?
I will resize logos and try again. Will be back with after sunday with answer, customer is back from their exhibition then.
Best regards,
Tommy
Thanks for the compliment!
The recommend logo size everything below 90px height, the width makes no difference.
Our theme demo has a logo size of 245 x 90px.
So for example if you have a regular logo size 245 x 90px the retina logo must be double the size: 490 x 180px
Just to be sure; there isn't any custom CSS added that might adjust the logo?
Best regards,
Barry
OFFER FOR ENVATO CUSTOMERS: ONE-YEAR SUPPORT PLAN
QreativeThemes.com | Qreative Header Footer Designer Plugin | Give me a Rating
Sorry for late reply, nothing wrong with the theme, customer had some strange custom screen solution. Sorry causing you trouble, thanks for great support!
You can close the ticket
Best Regards
Hi Tommy
I'm glad to hear that!
No problems, and thank you for the compliment!
I'll close this ticket.
Best regards,
Barry
OFFER FOR ENVATO CUSTOMERS: ONE-YEAR SUPPORT PLAN
QreativeThemes.com | Qreative Header Footer Designer Plugin | Give me a Rating