Public Ticket #3641629
logo image not displaying


  •  1
    Paul started the conversation

    The default logo image always shows even though I tried change it to another image many times already

  •  1,652
    Barry replied

    Hi Paul,

    Thank you for your message.

    The issue is related to your WordPress installation not being configured yet for a HTTPS connection. Therefore the logo will show up as a broken image (see attached image) if you access your website over HTTPS:


    You can fix this by following these steps:

    1. Go to Settings → General on your dashboard
    2. At the "WordPress Address" and "Site Address" settings change the URL prefix from HTTP to HTTPS
    3. Save the settings at the bottom of the page
    4. Navigate to the logo setting under Appearance → Customize → Theme Options → Logo & Site Icon
    5. Delete the logo from the setting(s) and re-select your logo from the media library
    6. Save the settings

    Now your logo should be visible and working, let me know how this goes.

    Attached files:  broken image.png

    Best regards,
    QreativeThemes.com  |  WordPress Themes

  •   Paul replied privately
  •  1,652
    Barry replied

    You're welcome Paul, I'm glad to hear that.

    If you have any other questions please let me know.

    Best regards,
    QreativeThemes.com  |  WordPress Themes