Okay
  Public Ticket #2432903
no slide show!
Closed

Comments

  • NicolasBlanc started the conversation

    Hello

    The slide show on the main page is not working anymore...it shows that i must install

    Plugin Advanced Custom Fields Pro

    when i do it it says that it is already installed but I can not see it in the plugin pannel! with the following message:

    An error occurred while installing Advanced Custom Fields Pro: Le dossier de destination existe déjà. /home/clients/0c82c127dfef55f6ba5d2d0cb7bfd4fd/espacedesign.wp/wp-content/plugins/advanced-custom-fields-pro/.

    Warning: set_time_limit() has been disabled for security reasons in /home/clients/0c82c127dfef55f6ba5d2d0cb7bfd4fd/espacedesign.wp/wp-admin/includes/class-wp-upgrader.php on line 468

    It changed by itself during the week end, i did not touch anything, my website is messy now!



  •  1,710
    Barry replied

    Hi there,

    Thank you for adding the screenshots.

    The Advanced Custom Fields PRO plugin is needed for the theme including the slider on the homepage, if this plugin is not activated the slideshow won't work.

    From your screenshots WordPress is telling that the plugin folder already exist on your server. This is a common issue with WordPress and can be fixed by following these steps:

    1. Login to your server (like cPanel or through the panel of your webhosting)

    2. Navigate to the following path on your server:

    /wordpress/wp-content/plugins/

    3. Delete the "advanced-custom-fields-pro" folder there

    4. Go back to the admin area of your WordPress website

    5. Navigate to Appearance -> Install Plugins

    6. Install the "Advanced Custom Fields PRO" plugin

    7. Activate the plugin

    8. The slideshow should be visible again and the issue should be fixed

    Best regards,
    Barry
    QreativeThemes.com  |  WordPress Themes

  • NicolasBlanc replied

    Ok thanks, it works again...

    Another problem is when i want to upload the lates version it says that i can not do it automatically and when i click on the upload link asking me my licence number (which one?) it says "sorry you re not allowed to access to this page" so what to do?

  •   Barry replied privately