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  Public Ticket #1859653
Appointments don't match up
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  •  1
    HipstaCowboys started the conversation

    Hi, I've just checked that my appointments I have set up in backend don't match up with the front end. I have set up appointments every 10 mins in wednesday from 16:10 to 19:00, which is like 20 appointments. but it always show just 5 time slots in front end. Any idea where can be a problem?

    )

    Thank you

    Attached files:  Screenshot 2019-01-18 11.16.39.png
      Screenshot 2019-01-18 11.16.51.png

  •  1
    HipstaCowboys replied

    Maybe this will help you: When I create an appointment on frontend like a customer, it creates appointment in backend but it still show available in frontend. Even when is there just 1 place available.

  •  1
    HipstaCowboys replied

    Another clue: It looks like the calendars are not connected from backend to frontend. Booked appointments are showed in Default calendar but it doesn't match with the current calendar which is on front end and back end. I've booked 4 same appointments at 16:10 to "Jan Kocanda" calendar but it shows just on the "Default Calendar" but in the list of time slots there is nothing.

    Attached files:  Screenshot 2019-01-18 11.31.25.png

  •  619
    Barry replied

    Hi there,

    Just tested the bulk appointments on my local theme installation and set them from 4:10 PM till 8:00 PM like in your attached screenshot but I could not found any issues, all slots are visible on my side. 

    Also when I tried to book an appointment with a new customer account, on a specific date and time with only 1 place available the slot become unbookable after requesting the appointment.

    Can you check if you're running the latest plugin version by going to the Plugins tab and click the "Check for Updates" text link at the very right side of the Booked plugin in the list?

    If you have installed the latest version and the issues remain could you provide me a login to the website so I can take a closer look myself?

    Edit: Are you sure you've configured time slots for each individual booking calendar by clicking the select field above the default time slot setting screen?

    Thank you.

    Attached files:  slot-unbookable.jpg

    Best regards,
    Barry

  •   HipstaCowboys replied privately
  •  619
    Barry replied

    Hi there,

    You configured the timeslots for each individual booking calendar but the calendar on this page http://orto-poul.cz/mudr-jan-kocanda/ was not displaying the booking calendar for "Jan Kocanda" but the default booking calendar which has no time slots.

    I selected the calendar for "Jan Kocanda" from the widget settings and all timeslots  showed up. Can you test if the time slots greys out if you book one with a customer account? It should work correctly now.

    Best regards,
    Barry

  •  1
    HipstaCowboys replied

    Hi,

    perfect! It works :) I was sure I selected specific calendars in widget. It must have somehow change during time or settings.

    Thank you very much.

  •  619
    Barry replied

    Greatsmile.png You're very welcome!

    If you have any questions feel free to ask.

    Best regards,
    Barry