Okay
  Public Ticket #1819438
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  • Cladavidson started the conversation

    I can’t seem to get a logo installed on the page its uploaded and properly sized. I’ve tried png and jpeg no luck.

  •  619
    Barry replied

    Hi there,

    For me only on the homepage the logo doesn't show up. This could be because you're using the ''transparent'' header layout on the homepage and the logo has not been added the the "Theme logo transparent" option in the theme customizer. On all other pages the logo is visible at my side.

    Can you navigate to Appearance -> Customize -> Theme Options -> Logo and check if you have added the logo also to the "Theme logo transparent" option.

    Please let me know.

    Thank you

    Best regards,
    Barry

  • Francesco replied

    Hello, just bought your nice theme. I reply to this ticket because i have the same problem.

    I'm trying to use the transparent home page,. I have uploaded the png logo but this doesn't show up.

    You suggest to follow this: "Can you navigate to Appearance -> Customize -> Theme Options -> Logo and check if you have added the logo also to the "Theme logo transparent" option."

    But i don't have the transparent logo option in that menu. Should i check it somewhere else?

    Waiting for your kind reply. Franky

  •  619
    Barry replied

    Hi Franky,

    First of all thank you for the compliment!

    This header layout is using the "transparent logo" setting in the customizer which will only be visible if you select this header layout from there.

    Please following these steps:

    1. Navigate to Appearance - > Customize -> Theme Options -> Header

    2. Change the "header layout" setting to "Transparent"

    3. Navigate to the Logo customizer panel and change the logo at the "Transparent Logo" options

    4. Navigate back to the Header customizer panel and change the "header layout" back to "Default"

    5. Save the settings.

    Note: If you have any questions please create a new ticket so the ticket will be assigned to your own profile.

    Best regards,
    Barry

  • Francesco replied

    Perfect & working! Sorry if i have appended the question here. For further problems i will open my own ticket.

    Thank you very much! Franky

  •  619
    Barry replied

    You're welcome! I'm glad to hear it's workingsmile.png

    Best regards,
    Barry