Okay
  Public Ticket #1777278
Can't reply to tickets here
Closed

Comments

  •  4
    pjmartorell started the conversation

    Hi, I have an open ticket but I'm not able to reply to it in my Android phone. Every time I try to reply it says"Sorry, an unknown error occurred". I will try to do it with my laptop.

  •  4
    pjmartorell replied

    I noticed that the error occurs when I put an emoji in the text. I attach an screenshot. I hope it helps.

    Thanks 

  •  1,593
    Barry replied

    Hi there,

    Thank you for pointing out this error. I will refer this to the company behind this support desk software (we're not the creators of this platform, it's Ticksy) so they can take a closer look at it.

    Sorry for the inconvenience.

    If you have any questions feel free to ask.

    Best regards,
    Barry
    QreativeThemes.com  |  WordPress Themes