Hi, I have an open ticket but I'm not able to reply to it in my Android phone. Every time I try to reply it says"Sorry, an unknown error occurred". I will try to do it with my laptop.
Thank you for pointing out this error. I will refer this to the company behind this support desk software (we're not the creators of this platform, it's Ticksy) so they can take a closer look at it.
Hi, I have an open ticket but I'm not able to reply to it in my Android phone. Every time I try to reply it says"Sorry, an unknown error occurred". I will try to do it with my laptop.
I noticed that the error occurs when I put an emoji in the text. I attach an screenshot. I hope it helps.
Thanks
Hi there,
Thank you for pointing out this error. I will refer this to the company behind this support desk software (we're not the creators of this platform, it's Ticksy) so they can take a closer look at it.
Sorry for the inconvenience.
If you have any questions feel free to ask.
Best regards,
Barry
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